Security & Data Handling

Uploaded papers, extracted case facts, generated documents, and case workspaces are stored in private application storage tied to your account or anonymous session. They are not published on public pages and are not included in Answered sitemaps.

Uploaded summons and complaint files are stored in private Supabase-backed application storage for the case workflow. Access is scoped by account/session controls and operational support needs; it is not a public document repository.

Answer endpoints and app routes are kept out of public indexing. JSON answer endpoints carry noindex headers, and user case routes require authenticated access.

Answered is served over HTTPS. Browser uploads, checkout redirects, account recovery, and app API requests are transmitted over encrypted connections.

Uploaded papers and case data are stored with providers that use encrypted infrastructure and access controls. This is provider-managed encryption, not end-to-end encryption.

Payment card details are handled by Stripe checkout. Answered does not store full card numbers.

Stripe handles card details, payment method collection, receipts, and payment status. Answered receives checkout status, product access status, and limited payment metadata needed to unlock the correct workspace, support refunds, and prevent duplicate or fraudulent access.

Your lawsuit papers, case details, generated documents, and uploaded files stay in Answered private application storage. Checkout does not send your full summons, complaint, or generated packet to Stripe.

Answered uses limited providers to operate the product: Supabase for authentication, database, and private file storage; Stripe for checkout and payment status; email providers for account recovery and receipts; Sentry for error monitoring; PostHog for product analytics; Google Ads/Google tag for paid-search measurement; and AI/document-processing providers when you ask Answered to scan uploaded papers.

Providers process data so Answered can run the service. Answered does not sell lawsuit papers, case details, or generated documents, and Answered does not use uploaded summonses, complaints, or generated packets to train public models.

AI/document-processing providers may process uploaded pages to return OCR, extraction, confidence, and scan results for this product workflow. AI extraction is not attorney review and does not create an attorney-client relationship.

Case data is kept so you can return to your workspace, regenerate documents, review filing steps, and recover purchases. You can delete a case from the app. Recently deleted cases can be restored for a limited period before permanent removal workflows apply.

Anonymous-session uploads are tied to the browser session that created them unless you later create or sign in to an account. Expired unsaved drafts, orphaned uploads, and incomplete anonymous sessions are cleaned on documented schedules without deleting paid or value-bearing records.

Read /data-retention for the plain-English retention policy covering drafts, uploaded papers, generated packets, account records, payment metadata, support emails, logs, and backups.

You can contact support@ellasid.com to request access, correction, deletion, or export of information associated with your account, subject to fraud prevention, payment, security, legal, and operational retention needs.

Support access is limited to helping with account recovery, checkout issues, upload problems, bug reports, and product reliability. Support does not provide legal advice and does not become your lawyer.

Do not send Social Security numbers, full bank account numbers, or unnecessary medical details. If your court papers contain extra-sensitive information, redact what is not needed before uploading when you can do so without making the legal papers unreadable.

You stay in control of what to enter, upload, generate, download, file, serve, delete, or ask support to review for technical help.

Before filing anything, verify names, addresses, case number, deadlines, court track, signatures, service instructions, and filing requirements against your court papers and clerk instructions.