Refund Policy

Applies when a supported packet cannot be generated as promised, a download/regeneration defect prevents use, an Answered-side checkout/entitlement issue blocks the purchased workflow, or a court rejects the Answer because of a defect in the document Answered generated. It does not cover wins, losses, settlements, dismissals, default avoidance, missed deadlines, filing fees, fulfilled add-ons, facts entered incorrectly, or rejections caused by how or when the user filed.

The refund is about whether Answered delivered a working, court-acceptable document workflow, not whether you win, settle, avoid default, get a dismissal, reduce the debt, or like the court outcome.

Guarantee claims received to date: 0. Guarantee refunds issued: 0. (As of July 28, 2026 — updated whenever a claim resolves.)

No customer has yet reported a delivery failure or a court rejecting a generated document for a defect. If you are the first, the promise above is exactly what happens: we fix the document free and refund you 100%.

Answered cannot generate the supported self-help packet or workspace you purchased.

A product defect prevents download, regeneration, or access to the readiness-gated workflow and support cannot fix it in time.

A court or clerk rejects the Answer because of a defect in the document Answered generated — formatting, caption, or generated content. Answered fixes the document free and refunds the purchase.

Answered charged for an add-on or workflow that the support gates should not have allowed.

A court, clerk, plaintiff, or attorney contests, delays, or disagrees with a filing for reasons other than a defect in the document Answered generated.

A rejection caused by how or when the filing happened: a missed deadline, unsigned documents, unpaid court fees, wrong court chosen against the guidance shown, or facts entered incorrectly.

The user misses a deadline, enters incorrect facts, chooses not to file, or wants a different legal outcome.

An add-on has already been fulfilled, postage has been purchased, or a review/filing task has already started unless Answered caused the failure.

Refund requests do not pause, extend, reopen, or change court deadlines, filing duties, service duties, hearing dates, or court fees.

Mail Filing, Packet QA Review Pilot, Issue-Preservation Template Add-ons, and other add-ons may have additional refund limits once fulfillment starts, postage is purchased, a review is queued, or a document is delivered.

If an add-on is unavailable because of an Answered-side error, we will either fix the issue, provide an appropriate alternative, or refund the affected add-on.

Email support@ellasid.com within 60 days with the checkout email, approximate purchase date, product purchased, and what prevented packet use — for a court rejection, include the court notice so the document can be fixed free.

We may ask for enough information to identify the payment and case workspace, reproduce a generation issue, or confirm whether a fulfilled add-on has already started.

Refunds are generally returned to the original payment method through Stripe or the payment provider. Bank processing time is outside Answered’s control.